Privacy Policy
Last updated: October 10, 2025
This Privacy Policy explains how Pits & Prints (“Site,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, use our services, or make a purchase from www.pitsandprints.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).
By accessing or using any of our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site and Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.
2. Information We Collect
We collect personal information from you when you interact with our Site or Services. The types of information we collect depend on how you engage with us and may include:
Information You Provide Directly
Contact details such as your name, shipping/billing address, phone number, and email address
Order details such as products purchased, payment confirmation, and delivery preferences
Account details such as login credentials if you create an account
Customer support messages including questions, feedback, or other correspondence
Marketing preferences or information you provide through forms, reviews, or newsletter signups
Information Collected Automatically
When you visit our Site, Squarespace and its analytics tools automatically collect certain data through cookies and similar technologies, such as:
IP address, browser type, device identifiers
Time zone, location (approximate via IP), and browsing behavior
Pages viewed, time spent on pages, and referring websites
This helps us understand how visitors use our Site and improve the user experience.
Information from Third Parties
We may receive information from third-party services used to support our business operations, such as:
Payment processors (e.g., Stripe, PayPal, or Helcim) for secure payment transactions
Shipping providers to deliver your orders
Marketing and analytics services that help us promote our products and measure performance
All data collected and shared through Squarespace’s integrated tools is governed by this Privacy Policy and Squarespace’s Privacy Policy.
3. How We Use Your Information
We use your personal information to:
Process and fulfill orders: including payments, delivery, returns, and exchanges
Communicate with you: to send order confirmations, updates, and support messages
Improve and personalize our Site: by analyzing customer preferences and feedback
Market our products: including email newsletters, promotions, and advertisements (you may opt out at any time)
Prevent fraud and ensure security: by monitoring for suspicious or unauthorized activity
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enable key site functionality and to analyze how visitors interact with our store. Cookies help us:
Keep your shopping cart updated
Remember your preferences
Improve the performance and usability of our Site
Measure marketing effectiveness
You can manage or disable cookies through your browser settings. However, blocking cookies may limit certain features or functions of the Site.
For more information on Squarespace’s use of cookies, please visit Squarespace Cookie Policy.
5. How We Share Information
We only share your personal information as necessary to provide and support our Services, including with:
Squarespace, which hosts and powers our online store
Payment processors to securely process payments
Shipping carriers for order delivery
Marketing and analytics partners who help us reach customers and measure performance
Legal authorities when required by law
We do not sell, rent, or trade personal information for monetary gain.
6. User-Generated Content
If you post reviews, photos, or comments on our Site or social media platforms, the information you share becomes public. Please avoid sharing personal or sensitive details you do not wish to make public.
7. Third-Party Links
Our Site may contain links to external websites or services not operated by Pits & Prints. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing your personal information.
8. Children’s Privacy
Our Services are not directed to children under 16, and we do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us immediately so we can delete it.
9. Security and Retention
We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.
We retain your personal information only as long as necessary to fulfill our obligations, provide the Services, comply with legal requirements, or resolve disputes.
10. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, such as:
Access – Request a copy of the personal information we hold about you
Correction – Request that we correct inaccurate or incomplete data
Deletion – Request that we delete your personal information
Withdraw Consent – Opt out of marketing communications or revoke consent to processing
You may exercise these rights by contacting us directly using the details below.
To unsubscribe from marketing emails, click the “unsubscribe” link included in our emails.
11. International Users
If you are accessing our Site from outside the United States, please note that your information may be transferred to and processed in the U.S. or other jurisdictions where our third-party providers operate. We take measures to ensure adequate protection for such transfers in compliance with applicable law.
12. Contact Us
If you have any questions about this Privacy Policy, our practices, or wish to exercise your data rights, please contact us at info@pitsandprints.com